Reminder Service

How Betty’s Bouquets Florist use Alertful for Business

Betty’s Bouquets has customers coming in regularly. Betty uses Alertful for Business to remind her male customers about their partners birthdays and wedding anniversaries. When they call or come in to the store she asks them if they would like to be reminded about these important dates. She enters the dates into her Alertful for Business form page so that her customers are reminded by email or Text Message message a couple of days before the important dates.

By doing this Betty is offering an added value service to her customers for no extra cost. When her customers receive the reminders they are reminded about the important dates. Betty goes one step further - she offers 20% off in the image/text of the reminder. By doing this Betty gives these people an incentive to come back to her store and buy flowers and gifts - right when they need her service!

By using Alertful for Business Betty’s Bouquets helps drive repeat business to their store right when their customer has the need to buy. This helps out the customer and also helps generate Betty a significant amount of repeat business.

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How Restaurant 45 use Alertful for Business

Restaurant 45 uses Alertful for Business to help drive repeat business in a few different ways.

Firstly they have a reminder form set up to send out a monthly special offer by email. They collect customer email addresses using a comment card following their meal. They enter each person’s email address into their form page each day as they get them. Each month they change the content of the email in the Alertful for Business admin section with a new offer. This results in an increase in customer bookings following the email.

Secondly Restaurant 45 have a Birthday Reminder set up. They let their customers know that if they enter their details they will receive a free bottle of house wine when they book a table during their birthday week. Restaurant 45 have an email reminder that emails their customers to say Happy Birthday and asks them to print the email and redeem it when they pay for their meal.

Thirdly, Restaurant 45 have a booking reminder set up. For each booking they get, they collect the customers mobile phone number. They enter the customers booking date on the form page of Alertful for Business along with their telephone number. By doing this each customer gets an Text Message alert at 9am saying “You are booked in at Restaurant 45 tonight at **pm. We are looking forward to seeing you!” This gives that little bit of extra service to Restaurant 45 customers and helps reduce the amount of no shows for the restaurant. If a customer calls to change a booking, Restaurant 45 can simply amend the details in the admin section of their account.

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How Willis & Down Accountants use Alertful for Business

Willis & Down are an Accountancy practice. They use Alertful for Business to remind their customers of important tax dates.

Willis & Down have different reminder forms created for different types of account deadlines and important financial dates their customers need to remember.

When Willis & Down started using Alertful for Business they had a large number of customers already. Fortunately Alertful for Business allowed them to create a spreadsheet of all their customers and important dates and import them all at once. This saved Willis & Down a lot of time and effort. Now each time they get a new customer they simply enter their details in one at a time as this is more convenient.

By using Alertful for Business, Willis & Down can be confident that their customers will receive timely reminders for when their tax deadlines are due without any ongoing maintenance or effort from their staff.

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How The Clean Team Cleaning Company use Alertful for Business

The Clean Team Cleaning Company has a growing cleaning business. They offer their customers a number of different cleaning options such as carpet cleaning, oven cleaning, spring house cleaning and pet washing.

They use Alertful for Business to send their customers reminders a certain amount of time after they have used their service. For example, if they have cleaned one of their customers carpets they send a reminder after 6 months to remind them that they most likely need to be cleaned again. This is a proactive way for The Clean Team to keep their business name in front of their customers as well as target them at a time when they are most likely to be receptive to this offer.

They do the same thing with each cleaning service they offer.

To get the best results The Clean Team goes one step further - they offer 15% discount in the image/text of the reminder. By doing this The Clean Team gives their past customers an incentive to use their services again - right when they are most likely to need the service!

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How Travel Monkey Travel Agents use Alertful for Business

Travel Monkey Travel Agent wants to make their service stand out and feel more personal for each customer.

Whenever they get a booking they get their customers telephone number and email address. They have reminder forms set in Alertful for Business for “1 Week Until Your Holiday”, “Departure Day”, “The Day After You Return” and “1 Month After Your Holiday”.

With each of these reminders they send separate targeted information. For example, they send an Text Message reminder to their customers 1 week before their holiday to build excitement, on their departure day to wish them a happy holiday and the day after they return to make sure they had a good time. This makes their service very personal with minimal effort from their staff.

With their “1 Month After Your Holiday” reminder, they let their customers know that they would love to see them again and now is the time to start planning their next holiday.

Because of the friendly and personal service that Alertful for Business helps Travel Monkey provide, they see a lot of customers returning to book future holidays. Because they have not received this type of service before, they also find that word is spreading quickly about their business and they are getting a lot of new customers by word of mouth.

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How The Perfect Cut Hairdressers use Alertful for Business

The Perfect Cut Hairdresser uses Alertful for Business to help remind their customers of appointments and also sell add on services and extras.

For each booking they get, they collect the customers mobile phone number. They enter the customers booking date on the form page of Alertful for Business along with their telephone number. By doing this each customer gets a Text Message alert saying “You are booked in at Hairdresser tomorrow at **am. We are looking forward to seeing you!” This gives that little bit of extra service to The Perfect Cut's customers and helps reduce the amount of no shows for the salon. If a customer calls to change a booking one of the team can simply amend the details in the admin section of their account.

Secondly The Perfect Cut have a Birthday Reminder set up. They let their customers know that if they enter their details they will receive a free hair curl or added value treatment when they book a hair cut during their birthday week. The Perfect Cut have a Text Message reminder that they send to their customers to say Happy Birthday and asks them to show the message and redeem it when they pay for their cut.

The Perfect Cut also have reminders set up for special times of year such as December parties, new year and customer anniversaries. By sending their customers offers on these important dates they maximise the amount of business they receive from each customer. They also reduce the amount of no shows they have helping to increase their efficiency and bottom line profit.

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